This service is for urgent telephone triage advice for up to 18 minutes as necessary. So that we can be as helpful as possible please try and have in front of you all relevant documents in your possession. We will call you ASAP. Please indicate when you are not available to be telephoned. Our target response time under normal circumstances is within 15 minutes, however, we may be engaged with Court hearings or other urgent business in which case it may be longer. If your matter cannot wait please call us as soon as you have paid stating the reason for the extreme urgency.
This is a triage service to assess urgency and give initial advice if possible. Next steps following the call depend on your legal issue, your needs and our professional rules. We are able to meet you where that is necessary. However, this is an unusual expense during the assessment stage.
Many legal matters have short deadlines or are affected by delay in taking action. Use this service if any of the following apply:
- Your matter involves meeting a deadline within the next 21 days
- Any event you rely on occurred more than 2 months ago
- Your matter involves employment law
- You wish to defend or claim any injunction or other court order
- You wish to appeal a decision, judgement or sentence
- You wish to seek a judicial review of any decision
- You are involved in a claim and you wish to amend any part of your case
- You wish to change solicitor or are dissatisfied with your solicitor or other lawyer
- Your matter involves a trial hearing within the next 40 days or 80 days if the hearing is listed for more than 1 week
- You are not sure whether your matter is urgent
- You are being pressed to do something or to give your consent and you are unsure of your legal position
What you will receive
You will receive a download of a PDF document with:
- clear instructions on how to prepare for the call
- a link to a very short and simple online questionnaire
- an online form in which to summarise your matter
- regulatory information including notice of your right to cancel under the Consumer Contracts Regulations 2013
- a copy of our Terms of Business
This document is also available for download in your ‘Account’ page. You will be required to register for an account prior to purchase and this will give you access to your download. The registration process asks for name, address, telephone and email details.
Payment method and your obligation to pay
Online payment or direct bank transfer are the preferred methods of payment for this service. Your obligation to pay arises when we receive notification of cleared payment in full or in part. The fee for the described service is fixed.
Waiving your 14 day right to cancel
Only ‘consumers’ can have the right to cancel under these regulations. A consumer is ‘an individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession’.
We are not obliged to provide the service during your ’14 day’ statutory right to cancel unless you specifically request us to do so in writing. When you read our Terms of Business you will find more information on this. Should you wish to receive advice in less than 14 days you will need to make a request in writing using the questionnaire we provide. If you do so and you receive advice from us it is likely that at that point you will have lost your right to any refund upon cancellation of the contract.
This service is aimed at customers who use I.T. and have an email address, an internet connection and/or a smartphone. If this is not for you please telephone 020 3375 3971 at your convenience.
If you are in receipt of means tested social security benefits or if you are on a low income you may be entitled to free or reduced fee help with our Access-to-Justice service. Please telephone if you think you may qualify.
Our Terms of Business and in particular those under the heading “Agreed Fixed Fees” supplement the above. You will have the opportunity of reading these prior to purchase.